HeyGuest is an AI-powered messaging platform for hospitality venues. It helps automate guest conversations, manage bookings, send WhatsApp campaigns, and capture guest data through WiFi and integrations - all from one smart, centralised inbox.

Guest Engagement
at Scale with WhatsApp

Q: How can I get better open rates than email for my venue promotions?

HeyGuest is an AI-driven messaging tool that lets hospitality venues send personalised WhatsApp campaigns at scale. From automated booking reminders to promotional broadcasts, it helps you connect with guests and drive revenue with open rates over 90%.

Q: What’s the best way to send booking reminders or birthday offers to guests?

HeyGuest automates these messages via WhatsApp, sending them at the right time based on guest data. You can schedule campaigns like reminders, birthdays and special offers.

Q: Can I automate WhatsApp messages without doing it manually each time?

Yes. HeyGuest lets you build automated flows for common guest messages such as welcomes, offers and follow-ups, everything runs in the background.

Q: How can I personalise WhatsApp campaigns without spending hours doing it?

HeyGuest uses guest names, visit history and preferences to tailor each message automatically, giving the personal touch without manual effort.

Q: What kind of promotions work well on WhatsApp for restaurants or bars?

Popular options include birthday vouchers, event invites, seasonal specials and limited-time menus. HeyGuest helps you send these at the right moment.

Q: Is it legal to use WhatsApp for marketing in hospitality?

Yes. HeyGuest ensures all campaigns follow WhatsApp’s compliance rules, including guest opt-ins, so you stay on the right side of regulations.

Automate personalised guest conversations and send high-performing outbound campaigns, all through the world’s most trusted messaging app.

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See How It Works

5.0

Read what our customers say

Hey!, We're counting down to your Birthday 🎂 Celebrate with a free £25 gift on us.

10:30 AM

Amazing, can I book for Friday at 7pm?

10:30 AM

Of course! Just let me know what time and how many people, and I’ll get it sorted for you.

10:30 AM

Hey!, We're counting down to your Birthday 🎂 Celebrate with a free £25 gift on us.

10:30 AM

Amazing, can I book for Friday at 7pm?

10:30 AM

Of course! Just let me know what time and how many people, and I’ll get it sorted for you.

10:30 AM

Trusted by Leading Hospitality Brands

98%

Open Rate

Messages that get seen

45%

Click Through Rate

High engagement per click

3-4x

Conversion Boost

Better sales than email

3bn

People use Whatsapp

Largest messaging platform

Fewer No-Shows

Booking Updates
That Feel Personal

Keep guests informed, reduce no-shows and make changes easy. From confirmations to last-minute updates, guests can manage bookings through a natural conversation.

Send instant confirmations and reminders

Let guests modify bookings via chat

Reduce no-shows with timely reminders

Create a seamless, human experience using AI

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You're all booked in for tomorrow at 6pm.

10:30 AM

Oh I forgot to ask, can i change my booking from 4 people to 5?

10:30 AM

Of course Becky! The more the merrier! I've updated your booking.

10:30 AM

We're excited to have you tonight! Would you like to pre-order anything for the table?

10:30 AM

Yeah sure, It's my sisters birthday. Could we have a bottle of presecco?

10:30 AM

Yeah sure, we'll have that ready for you!

10:30 AM

More Revenue, Less Effort

AI-Powered Upsells
That Feel Effortless

Increase your revenue without lifting a finger. Use WhatsApp to offer preorders or upgrades before guests arrive, with AI handling the back-and-forth like a real team member.

Suggest add-ons like drinks, cakes or upgrades

Capture special occasions to personalise service

Increase average spend without extra staff effort

Turn AI chats into real-time conversions

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More 5-Star Reviews

Feedback Requests
That Drives Reviews

Turn great experiences into great reviews. Automatically follow up after a visit, collect feedback and invite happy guests to leave a review while the moment’s still fresh.

Reach out when the experience is still fresh

Turn happy guests into 5-star reviewers

Catch complaints early before they go public

Automate the follow-up with a personal touch

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Hi Becky, did you enjoy your time with us yesterday?

10:30 AM

Yes, it was fantastic, thank you!!

10:30 AM

That's fantastic to hear. Do you mind taking two minutes to leave us a Google review?

10:30 AM

Higher Engagement

Broadcast to Your Existing Database

Reach past guests directly on WhatsApp with tailored messages, offers and updates. Re-engage your customer base without relying on email or ads.

Send campaigns to your existing contacts

Segment guests by visit history or preferences

Promote events, offers and seasonal menus

Achieve higher open and response rates than email

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Works With Your Stack

Powerful Integrations That Save You Time

Connect to the tools you already use. HeyGuest works seamlessly with your booking system, CRM, Loyalty and more, so everything stays in sync.

Pull booking data automatically

Sync guest info across platforms

Send personalised messages using live data

View Integration Guides

What Our Customers Are Saying

HeyGuest has been a really helpful tool for our team, saving us a lot of time by handling FAQs smoothly. We like having the flexibility to step in with a human response when needed.

Zoe Anderson

Rudys - Mission Mars

We trust HeyGuest’s AI to handle guest communication around the clock. It’s reliable, fast and always on point. Our response time is faster, bookings are up, and guests love the quick replies.

Harry Gurney

The Cat & Wickets Pub Company

I used to respond to 20 conversations an hour, now I only need to jump in once every three. HeyGuest has taken a huge load off and guests still get quick, helpful replies.

Pollie Hall

Drake & Morgan

What Our Customers Are Saying

HeyGuest has been a really helpful tool for our team, saving us a lot of time by handling FAQs smoothly. We like having the flexibility to step in with a human response when needed.

Zoe Anderson

Rudys - Mission Mars

We trust HeyGuest’s AI to handle guest communication around the clock. It’s reliable, fast and always on point. Our response time is faster, bookings are up, and guests love the quick replies.

Harry Gurney

The Cat & Wickets Pub Company

I used to respond to 20 conversations an hour, now I only need to jump in once every three. HeyGuest has taken a huge load off and guests still get quick, helpful replies.

Pollie Hall

Drake & Morgan

What Our Customers Are Saying

HeyGuest has been a really helpful tool for our team, saving us a lot of time by handling FAQs smoothly. We like having the flexibility to step in with a human response when needed.

Zoe Anderson

Rudys - Mission Mars

We trust HeyGuest’s AI to handle guest communication around the clock. It’s reliable, fast and always on point. Our response time is faster, bookings are up, and guests love the quick replies.

Harry Gurney

The Cat & Wickets Pub Company

I used to respond to 20 conversations an hour, now I only need to jump in once every three. HeyGuest has taken a huge load off and guests still get quick, helpful replies.

Pollie Hall

Drake & Morgan

Frequently Asked Questions

What is HeyGuest?

HeyGuest combines powerful Voice AI and messaging tools to automate guest conversations, handle reservations, send targeted WhatsApp campaigns, and boost conversion, all from one simple platform.

How can I get better open rates than email for my venue promotions?

What’s the best way to send booking reminders or birthday offers to guests?

Can I automate WhatsApp messages without doing it manually each time?

How can I personalise WhatsApp campaigns without spending hours doing it?

What kind of promotions work well on WhatsApp for restaurants or bars?

Is it legal to use WhatsApp for marketing in hospitality?

How do I grow my WhatsApp marketing list without being spammy?

Can I schedule WhatsApp messages in advance?

Ready to Join the Hospitality Brands Leading the Way?

Trusted by top hospitality teams using AI to boost bookings, streamline service and stay ahead of the curve.

Book Demo

Try For Free

Ready to Join the Hospitality Brands Leading the Way?

Trusted by top hospitality teams using AI to boost bookings, streamline service and stay ahead of the curve.

Book Demo

Try For Free

Ready to Join the Hospitality Brands Leading the Way?

Trusted by top hospitality teams using AI to boost bookings, streamline service and stay ahead of the curve.

Book Demo

Try For Free

Ready to Join the Hospitality Brands Leading the Way?

Trusted by top hospitality teams using AI to boost bookings, streamline service and stay ahead of the curve.

Book Demo

Try For Free

Guest Engagement at Scale with WhatsApp