Privacy Policy

HeyGuest (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services. We are registered with the Information Commissioner’s Office (ICO) and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

HeyGuest is an AI chatbot service provider registered in the United Kingdom. We offer AI-driven integrations to enhance user engagement and customer experience.

2. What Data We Collect

We may collect and process the following types of personal data:

• Identity Data: name, job title, company name

• Contact Data: email address, phone number, business address

• Technical Data: IP address, browser type, operating system

• Usage Data: pages visited, time on site, interactions with our website

• Marketing Data: your preferences in receiving marketing communications

We do not collect any special categories of personal data (e.g., race, religion, health) unless explicitly provided by you and required for a specific purpose.

3. How We Collect Your Data

We collect your data in the following ways:

• When you fill out a contact form

• When you subscribe to our mailing list

• Through automated technologies such as cookies

• When you engage with our services or integrations

4. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide customer support

• To send you relevant information about our services

• To improve our website and user experience

• To manage and maintain our business operations

• To comply with legal obligations

We will only use your personal data when the law allows us to, typically on the basis of your consent, the performance of a contract, or our legitimate interests.

5. Sharing Your Data

We do not sell your personal data to third parties.

We may share your data with:

• Service providers who support our website or marketing (e.g., email platforms)

• Integration partners, only when necessary and clearly disclosed

• Authorities or regulators if required by law

All third parties are required to respect the security of your data and to treat it in accordance with the law.

6. Third-Party Links and Partners

Our website may include links to third-party websites and display logos or references to integration partners. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party sites and are not responsible for their privacy practices.

All third-party trademarks, logos, and names remain the property of their respective owners.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being lost, accessed, or used in an unauthorised way.

Access to your data is limited to those employees, contractors, and third parties who have a legitimate need to know.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations.

You may request deletion of your data at any time by contacting us.

9. Your Rights

Under UK data protection laws, you have rights including:

• The right to access your personal data

• The right to correct inaccurate or incomplete data

• The right to request deletion of your data

• The right to restrict or object to data processing

• The right to data portability

• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the details provided above.

If you are not satisfied with our response, you have the right to lodge a complaint with the ICO:
https://ico.org.uk/

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised version will be effective when posted.

We encourage you to review this page regularly to stay informed about how we are protecting your data.