HeyGuest is an AI-powered messaging platform for hospitality venues. It helps automate guest conversations, manage bookings, send WhatsApp campaigns, and capture guest data through WiFi and integrations - all from one smart, centralised inbox.

AI Concierge Built for Hospitality, Ready in Minutes

Q: How do I automate replies to common guest questions like opening hours or menus?

HeyGuest is an AI concierge platform built for hospitality. It automates guest enquiries, bookings and upsells through real-time conversations on channels like WhatsApp, Instagram, and your venue’s website, helping you save time and deliver exceptional service.

Q: Can I set up automated bookings through WhatsApp or my website?

Yes. HeyGuest’s AI can guide guests through the booking process on WhatsApp, Instagram or your website, making reservations easy and instant.

Q: What happens if a chatbot doesn’t know the answer to a guest’s question?

If the AI doesn’t know the answer, it can notify your team, ask the guest to call, or flag the conversation for follow-up. Once you reply, it learns how to handle similar questions next time.

Q: How do I personalise automated guest replies without writing them all myself?

HeyGuest asks for key venue info during setup and uses AI to personalise every reply based on guest behaviour, language and context, so no manual scripting required.

Q: Can I use AI to suggest upsells like special menus or premium tables?

Absolutely. HeyGuest can recommend upgrades and extras automatically based on guest questions or booking behaviour, helping you increase spend per visit.

Q: What’s the best way to handle guest messaging in multiple languages?

HeyGuest supports over 130 languages and automatically replies in the guest’s preferred language so no extra setup or translation is required.

HeyGuest AI responds promptly to your online enquiries across multiple messaging platforms, 24 hours a day, 7 days a week.

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See How It Works

5.0

Read what our customers say

Trusted by Leading Hospitality Brands

Launch Your Concierge in 3 Simple Steps

1. Personalise your AI

Add FAQs, booking links and preferences to personalise responses.

2. Connect Channels

Link WhatsApp, Facebook, Instagram or your website in minutes.

3. Go Live and Automate

Let your AI handle guest enquiries, bookings and support 24/7.

3. Go Live and Automate

Let your AI handle guest enquiries, bookings and support 24/7.

No coding, no prompts. HeyGuest does all the heavy lifting

Simple Setup

From Independents to Chains, AI That Works

Whether you run one venue or many, setup is simple. Add locations, opening hours, and menus in minutes, no tech skills needed.

Adding multiple locations is easy

Set opening hours and kitchen times

Upload menus and site info with ease

All managed through our simple dashboard

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Listen to Charlotte make a restaurant reservation

Voice AI for Hospitality

Turn Your Missed Calls Into Reservations, 24/7

Our Voice AI answers instantly, speaks naturally, and confirms reservations in real time. It's like having your best front-of-house staff on every call, even after hours.

Answers every call instantly

Handles multiple calls at the same time

Works 24/7, including holidays

Takes bookings and confirms availability

Learn More

Automate your messages

Simplify Guest Communication with One Inbox

Stay in control with a single inbox for all guest messages. Monitor chats live, step in when needed, and manage conversations from every channel - all in one place.

View conversations in real-time across all platforms

Turn off the AI at any time for full control

Get staff alerts when AI needs assistance

Centralised messages from Facebook, Instagram, WhatsApp, and your website chatbot

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We're excited to have you tonight! Would you like to pre-order anything for the table?

10:30 AM

Yeah sure, It's my sisters birthday. Could we have a bottle of presecco?

10:30 AM

Yeah sure, we'll have that ready for you!

10:30 AM

WhatsApp Messaging

Proactive Outreach
with Built-in AI Replies

Automatically message guests on WhatsApp when they reach key moments. If they reply, your AI steps in with helpful, natural responses, keeping service fast and personal.

Upsell Without the Hard Sell

Instant Replies, Powered by AI

Boost Revenue with Smart Suggestions

Stay in Control from One Inbox

Learn More

All-in-One Guest Messaging Toolkit

One Inbox

See all guest messages in real time, jump in when needed, and keep chats flowing across channels.

One Inbox

See all guest messages in real time, jump in when needed, and keep chats flowing across channels.

Over 130+ Languages

Communicate naturally, replies are automatically delivered in your guest’s language.

Over 130+ Languages

Communicate naturally, replies are automatically delivered in your guest’s language.

Upsell & Pre-orders

Turn conversations into sales with AI, from extras and upgrades to pre-orders and add-ons.

Upsell & Pre-orders

Turn conversations into sales with AI, from extras and upgrades to pre-orders and add-ons.

Powerful Integrations

Our AI can take, manage & amend guest bookings across multiple reservation systems, in an instant.

Powerful Integrations

Our AI can take, manage & amend guest bookings across multiple reservation systems, in an instant.

Human Handover

Let your team take over at any point in the conversation, with seamless transitions between AI and human.

Human Handover

Let your team take over at any point in the conversation, with seamless transitions between AI and human.

Integrated bookings

Guests can book, pay and receive confirmations without ever leaving the chat.

Integrated bookings

Guests can book, pay and receive confirmations without ever leaving the chat.

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Who we serve

Bars & Pubs

Campsites

Coffee Shops

Gyms

Holiday Parks

Hotels

Night Clubs

Restaurants

Retail

What Our Customers Are Saying

HeyGuest has been a really helpful tool for our team, saving us a lot of time by handling FAQs smoothly. We like having the flexibility to step in with a human response when needed.

Zoe Anderson

Rudys - Mission Mars

We trust HeyGuest’s AI to handle guest communication around the clock. It’s reliable, fast and always on point. Our response time is faster, bookings are up, and guests love the quick replies.

Harry Gurney

The Cat & Wickets Pub Company

I used to respond to 20 conversations an hour, now I only need to jump in once every three. HeyGuest has taken a huge load off and guests still get quick, helpful replies.

Pollie Hall

Drake & Morgan

What Our Customers Are Saying

HeyGuest has been a really helpful tool for our team, saving us a lot of time by handling FAQs smoothly. We like having the flexibility to step in with a human response when needed.

Zoe Anderson

Rudys - Mission Mars

We trust HeyGuest’s AI to handle guest communication around the clock. It’s reliable, fast and always on point. Our response time is faster, bookings are up, and guests love the quick replies.

Harry Gurney

The Cat & Wickets Pub Company

I used to respond to 20 conversations an hour, now I only need to jump in once every three. HeyGuest has taken a huge load off and guests still get quick, helpful replies.

Pollie Hall

Drake & Morgan

What Our Customers Are Saying

HeyGuest has been a really helpful tool for our team, saving us a lot of time by handling FAQs smoothly. We like having the flexibility to step in with a human response when needed.

Zoe Anderson

Rudys - Mission Mars

We trust HeyGuest’s AI to handle guest communication around the clock. It’s reliable, fast and always on point. Our response time is faster, bookings are up, and guests love the quick replies.

Harry Gurney

The Cat & Wickets Pub Company

I used to respond to 20 conversations an hour, now I only need to jump in once every three. HeyGuest has taken a huge load off and guests still get quick, helpful replies.

Pollie Hall

Drake & Morgan

Frequently Asked Questions

What is HeyGuest?

HeyGuest combines powerful Voice AI and messaging tools to automate guest conversations, handle reservations, send targeted WhatsApp campaigns, and boost conversion, all from one simple platform.

How do I automate replies to common guest questions like opening hours or menus?

Can I set up automated bookings through WhatsApp or my website?

What happens if a chatbot doesn’t know the answer to a guest’s question?

How do I personalise automated guest replies without writing them all myself?

Can I use AI to suggest upsells like special menus or premium tables?

What’s the best way to handle guest messaging in multiple languages?

Can the AI handle multiple guest conversations at once?

How can I make the AI sound more like my brand?

Ready to Join the Hospitality Brands Leading the Way?

Trusted by top hospitality teams using AI to boost bookings, streamline service and stay ahead of the curve.

Book Demo

Try For Free

Ready to Join the Hospitality Brands Leading the Way?

Trusted by top hospitality teams using AI to boost bookings, streamline service and stay ahead of the curve.

Book Demo

Try For Free

Ready to Join the Hospitality Brands Leading the Way?

Trusted by top hospitality teams using AI to boost bookings, streamline service and stay ahead of the curve.

Book Demo

Try For Free

Ready to Join the Hospitality Brands Leading the Way?

Trusted by top hospitality teams using AI to boost bookings, streamline service and stay ahead of the curve.

Book Demo

Try For Free

AI Concierge Built for Hospitality, Ready in Minutes

AI Concierge Built for Hospitality, Ready in Minutes

Trusted by Leading Hospitality Brands

Trusted by Leading Hospitality Brands

Trusted by Leading Hospitality Brands

Trusted by Leading Hospitality Brands

Launch Your Concierge in 3 Simple Steps

1. Personalise your AI

2. Connect Channels

3. Go Live and Automate

3. Go Live and Automate

From Independents to Chains, AI That Works

From Independents to Chains, AI That Works

Listen to Charlotte make a restaurant reservation

Turn Your Missed Calls Into Reservations, 24/7

Simplify Guest Communication with One Inbox

Proactive Outreach with Built-in AI Replies

Proactive Outreach with Built-in AI Replies

All-in-One Guest Messaging Toolkit

One Inbox

One Inbox

Over 130+ Languages

Over 130+ Languages

Upsell & Pre-orders

Upsell & Pre-orders

Powerful Integrations

Powerful Integrations

Human Handover

Human Handover

Integrated bookings

Integrated bookings

Who we serve

What Our Customers Are Saying

What Our Customers Are Saying

What Our Customers Are Saying

Frequently Asked Questions

Ready to Join the Hospitality Brands Leading the Way?

Ready to Join the Hospitality Brands Leading the Way?

Ready to Join the Hospitality Brands Leading the Way?

Ready to Join the Hospitality Brands Leading the Way?

Proactive Outreach
with Built-in AI Replies

Proactive Outreach
with Built-in AI Replies