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The Challenge: Phone orders should not mean missed orders

For restaurants, takeaways, and hospitality operators offering collection or delivery, the phone is still one of the busiest order channels. But peak hours are exactly when your team has least capacity to answer it.

The result is predictable. Missed calls. Long hold times. Order errors. Frustrated customers who do not call back.

Our research shows 43% of calls to hospitality businesses go unanswered. Every missed call during a lunch or dinner rush is a lost order.

There is a better way.

The Solution: Meet your always-on order taker

Voice AI Ordering from HeyGuest transforms your phone line into a fully conversational, AI-powered ordering channel. Available 24 hours a day, seven days a week, at every site, at scale.

Customers call. The AI answers. Orders are placed, upsells are made, payment is taken, and the order lands directly in your POS without your team lifting a finger.

That is conversational ordering. And it changes everything about how you handle inbound demand.

Conversational ordering means your phone line does not just ring. It sells.

What happens when a customer calls

Voice AI Ordering guides every caller through a natural, conversational experience from first hello to confirmed order. Here is what that looks like in practice.

The AI answers instantly

Every call is answered immediately, in your brand voice. No hold music. No missed calls. No bottleneck at the till.

The AI introduces itself, confirms it is the ordering line, and invites the customer to begin.

Customers browse and ask questions, in any language

Callers can ask anything about the menu. What is in the house burger? Is the halloumi wrap suitable for vegans? What are your sides today? The AI answers naturally and accurately, drawing on your live menu data. No scripts. No guesswork. And because the AI supports multiple languages, customers can order in their own language automatically, with no configuration required from your team.

Orders are placed conversationally

Customers place their order exactly as they would with a human, talking through their choices in natural language. The AI captures every item correctly and reads it back to confirm. No touch-tones. No frustrating menus.

The AI upsells intelligently

At the right moment in the conversation, the AI makes relevant, natural upsell suggestions. Upgrade to a large? Add a drink to that? Try our new loaded fries? Upsells that feel like helpful recommendations rather than a hard sell, and that meaningfully increase average order value.

Key Capabilities: Everything your phone line should do, automated

Operators using HeyGuest’s AI-driven upsell capability see an average uplift of +35% in spend per head. That’s because AI Voice Ordering allows you to;

✓ Answer every call 24/7, with no missed demand

✓ Support multiple languages, so customers can order in their own language without any setup from your team

✓ Capture full orders with confirmation before proceeding

✓ Identify natural upsell moments during every order

✓ Handle changes, substitutions and special requests without confusion

✓ Choose the payment method that suits your business

✓ Sync live with your menu meaning prices and item availability are always accurate

✓ Support leading POS platforms used across the hospitality sector

✓ Scale instantly across your business

The commercial case for conversational ordering

The commercial case for conversational ordering image

Voice AI Ordering is not just a convenience for your customers. It is a significant commercial lever for your business.

✓ Recover lost revenue from unanswered calls

✓ Increase average order value through intelligent upsell

✓ Reduce operational pressure on your team

✓ Eliminate order errors at the source

✓ Scale across sites without scaling costs

Voice AI Ordering works for any operator taking phone orders

Voice AI Ordering works for any operator taking phone orders image

Ordering for collection

Handle the pre-service rush without pulling front-of-house staff off the floor. The AI answers collection order calls, upsells sides and drinks, takes payment, and sends the order to your kitchen automatically.

Ordering for delivery

Replace manual call handling in your delivery operation entirely. Capture address, order, and payment in a single call, with full POS integration ensuring the right order reaches the right kitchen every time.

Single-site operators

Our scalable models means Voice AI ordering can help smaller venues make the most of their kitchens, and utilize staff in the best possible way to maximize revenue.

Multi-site operators

Deploy across your entire estate from a single HeyGuest platform account. Centralize configuration, manage menus across sites, and see performance metrics across every location in one dashboard.

Ready to rewrite how you take orders?

Every call, answered. Every order, captured.

Voice AI Ordering is now available as part of the HeyGuest platform. Speak to our team today to see it in action and find out how quickly you can get up and running.

Book your demo       Talk to the team