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Stop leaving tables empty.

Stop leaving tables empty. image

WhatsApp has an 80% open rate – higher than email, higher than SMS. HeyGuest puts that power directly in the hands of restaurant operators: automated booking confirmations, last-minute availability pushes, and upsell promotions that actually get read.

See HeyGuest in Action

WhatsApp open rate vs 3% for email

Automated guest messaging, no staff required

More upsell revenue from targeted broadcasts

No-shows escaped with smart reminder sequences

Restaurants are losing money through the gaps

Restaurants are losing money through the gaps image

Calls go unanswered. Booking confirmations land in spam. Quiet Tuesday nights go unfilled. The guests are there – you’re just not reaching them in time, on the right channel.

  • Missed calls, missed bookings – Every unanswered phone call is a reservation that walks to the competitor down the street. Staff can’t be on the phone all day.
  • Confirmations nobody sees – Email confirmation open rates hover around 3%. Guests forget, no-shows pile up, and you’re left with empty covers at peak times.
  • Empty seats cost money – Last-minute cancellations and low midweek bookings eat directly into margins that are already under enormous pressure.
  • Upsells never happen – Pre-visit upselling on wine packages, set menus or special events is a huge revenue opportunity that most restaurants never capture.

The channel guests actually open

WhatsApp is where your guests already live. An 80% open rate means your message gets read – not buried, not filtered, not ignored. HeyGuest connects WhatsApp Business directly to your restaurant operation.

80% Open rate. Not a typo.  

Compare that to email’s 20%. When you need to fill a last-minute cancellation at 5pm on a Friday, or push a midweek promotion to drive covers, WhatsApp is the only channel that reliably delivers. HeyGuest lets you broadcast instantly to your guest list – segmented, automated and on-brand.

Everything your front-of-house team can't do at once

HeyGuest automates the WhatsApp conversations that take up your team’s time, so your staff can focus on what actually matters: delivering an exceptional experience to the guests in front of them.

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Booking Confirmations / Instant confirmation on every booking

The moment a reservation is made, HeyGuest fires an automated WhatsApp confirmation – personalised, on-brand, and delivered in seconds. No admin, no delay, no gaps. 

Result: Reduced no-shows

Reminders / Smart reminder sequences

Automated reminders sent 24 hours and 2 hours before a reservation dramatically cut no-show rates. Guests can confirm, amend or cancel – all handled without involving your team. 

Result: Automated follow-up 

Upsell Promotions / Upsell before they arrive

Send a pre-visit WhatsApp promoting your tasting menu, wine pairing, or upcoming event. HeyGuest captures that upsell revenue automatically – higher spend per cover with zero staff effort. 

Result: Increased Revenue per cover

Last-Minute Availability / Fill empty tables in minutes

Got a cancellation at short notice? Broadcast a last-minute availability message to your guest list instantly. With an 80% open rate, you’ll fill that table before service starts. 

Result: Fills quiet covers

Promotional Broadcasts

Drive midweek covers with targeted WhatsApp campaigns to past guests – Seasonal offers, set menu launches, events. 

Result: Drives quiet-period bookings

Post-Visit Follow-Up

Automated thank-you messages and review requests sent after each visit building your reputation on autopilot. 

Result: Grows online reviews

AI that talks to guests the way you do

HeyGuest isn’t a bot that frustrates people. It’s a conversational AI that sounds like your team – warm, helpful and on-brand. Guests get instant responses on WhatsApp at any hour, without your staff lifting a finger.

From the first enquiry through to post-visit follow-up, HeyGuest manages the entire guest conversation across WhatsApp, voice, web chat and social – so no message ever goes unanswered.

Ready to fill more covers and reduce costs?

Capture every booking opportunity, elevate your guest experience – without adding to the workload.

Join the restaurants using HeyGuest to automate WhatsApp business messaging

Book your demo       Talk to the team