Effective: 31/03/2026

These terms of use (Terms) govern your access to and general use of the HeyGuest (a brand of iovox Limited) website (the Site). If you are a paying customer of HeyGuest, these Terms will still apply to your use of the Site. Your use of our software platform and services is governed by our Customer Terms of Service, which will apply in addition to these Terms where relevant. By using the Site, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use the Site. For information on how we collect and process data, please see our Privacy Policy and Cookie Policy for details on information about the cookies on our Site.

  1. Introduction. Welcome to the HeyGuest website (“Site”) which is owned and operated by iovox Limited (“iovox”, “we”, “us”, or “our”). By accessing or using this Site, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use this Site. We may update these Terms from time to time and will post any updated version on the Site, and your continued use of the Site after such changes are posted will constitute acceptance of the modified Terms.
  2. Use of the Site. You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of this Site by, any third party. You must not make or attempt any unauthorized access to any part or component of the Site or the underlying networks. Any fraudulent, abusive, or otherwise illegal activity, including unauthorized use or misuse of this Site, may give rise to a claim for damages and/or be a criminal offence.
    Without limitation, you agree that you will not:
    • attempt to interfere with the proper working of the Site, including introducing viruses, malware, or other harmful material;
    • attempt to gain unauthorised access to the Site, the server on which the Site is stored, or any server, computer, or database connected to the Site;
    • use any automated system (including bots, scrapers, or spiders) to access or extract data from the Site without our prior written consent; or
    • use the Site in any way that may damage, disable, overburden, or impair the Site or interfere with another user’s use of the Site.
  3. Intellectual Property. All content on this Site, including but not limited to text, graphics, logos, icons, images, and software, is the property of iovox (or its content suppliers) and is protected by UK, U.S., and international copyright and intellectual property laws. All rights not expressly granted are hereby reserved. Use of any of our intellectual property is strictly prohibited unless you have obtained our prior written consent.
  4. Integration Partners and Third-Party Trademarks. We may display logos, names, and references to integration partners and third-party services for illustrative or functional purposes. These trademarks, logos, and names remain the property of their respective owners. iovox does not claim ownership over them and their inclusion does not imply any formal partnership or endorsement unless expressly stated. Use of any such third-party intellectual property is strictly prohibited unless you have obtained the appropriate permissions from the relevant rights holder.
  5. Website Links. We may provide links to other sites that we feel are relevant and interesting to our visitors. We are not responsible for the content, availability, or performance of external sites, nor are we responsible for the accuracy of the information and intellectual property notices therein. Use of any third-party services or tools may be subject to separate terms provided by those third parties. The inclusion of any link does not imply endorsement by iovox of the linked website or its operator.
  6. Website and Warranty Disclaimers. THIS SITE AND ITS CONTENTS ARE PROVIDED “AS IS” AND “AS AVAILABLE”WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, IOVOX DISCLAIMS ALL WARRANTIES, CONDITIONS, AND REPRESENTATIONS RELATING TO THE SITE AND ITS CONTENT, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  7. Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IOVOX AND ITS PARENT COMPANY, SUBSIDIARIES, AFFILIATES, AND EMPLOYEES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR BUSINESS INFORMATION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. (Note: If you are a resident of the UK or the EU, this section does not affect your statutory rights as a consumer).
  8. Suspension or Restriction of Access. We reserve the right, at our sole discretion, to suspend, restrict, or terminate your access to the Site at any time and without notice if we reasonably believe you have breached these Terms or are using the Site in a manner that could harm iovox, the Site, or other users.
  9. General. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. Failure by iovox to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  10. Governing Law & Jurisdiction. If you are accessing this Site from the United States: These Terms are governed by the laws of the State of California, and any disputes shall be subject to the exclusive jurisdiction of the state or federal courts in Marin County, California. If you are accessing this Site from any other location (including the UK): These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.