Privacy Policy

Privacy Policy
HeyGuest Software Ltd

1. INTRODUCTION

1.1 Important information and who we are

Welcome to HeyGuest Software Ltd’s Privacy and Data Protection Policy (“Privacy Policy”).
At HeyGuest Software Ltd (“we”, “us”, or “our”) we are committed to protecting and respecting your privacy and Personal Data in compliance with the United Kingdom General Data Protection Regulation (“GDPR”), the Data Protection Act 2018, and all other mandatory laws and regulations of the United Kingdom.

This Privacy Policy explains how we collect, process, and keep your data safe. The Privacy Policy will tell you about your privacy rights, how the law protects you, and inform our employees and staff members of all their obligations and protocols when processing data.
The individuals from whom we may gather and use data can include:

  • Customers
  • Third parties connected to your customers
  • Any other individuals with whom the organisation has a relationship or may need to contact.

This Privacy Policy applies to all our employees and staff members and all Personal Data processed at any time by us.

1.2 Who is Your Data Controller and Data Protection Officer

HeyGuest Software Ltd is your Data Controller and responsible for your Personal Data.
We have appointed a Data Protection Officer (“DPO”) who is responsible for overseeing questions related to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights surrounding your Personal Data, please contact the DPO using the details set out below:

Full name: DPO
Email address: dpo@heyguest.ai

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

1.3 Processing Data on Behalf of a Controller and Processors’ Responsibility to You

In discharging our responsibilities as a Data Controller, we have employees who will deal with your data on our behalf (known as “Processors”). The responsibilities described below may be assigned to an individual or taken to apply to the organisation as a whole.
The Data Controller and our Processors have the following responsibilities:

  • Ensure that all processing of Personal Data is governed by one of the legal bases laid out in the GDPR (see 2.2 below for more information on those bases);
  • Ensure that Processors authorised to process Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;
  • Implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk associated with the processing of Personal Data;
  • Obtain the prior specific or general authorisation of the Controller before engaging another Processor;
  • Assist the Controller in fulfilling the Controller’s obligation to respond to requests for exercising the data subject’s rights;
  • Make available to the Controller all information necessary to demonstrate compliance with the GDPR and allow for audits, including inspections, conducted by the Controller or another auditor mandated by the Controller;
  • Maintain a record of all categories of processing activities carried out on behalf of a Controller;
  • Cooperate with the supervisory authority in the performance of its tasks;
  • Ensure that any person acting under the authority of the Processor who has access to Personal Data does not process Personal Data except on instructions from the Controller;
  • Notify the Controller without undue delay after becoming aware of a Personal Data Breach;
  • Designate a Data Protection Officer where required by the GDPR, publish their details, and communicate them to the supervisory authority;
  • Support the Data Protection Officer in performing their tasks by providing the necessary resources to carry out those tasks and access to Personal Data and processing operations, and to maintain their expert knowledge.